Join our team as a Senior IT Technical Advisor, offering exceptional support and mentoring junior staff. Benefit from competitive pay and generous time off to enhance work-life balance.
In this senior role, you will focus on providing expert IT support and managing critical systems. Duties include creating and managing users in Active Directory, troubleshooting hardware, and ensuring smooth incident resolution. Your mentorship will be crucial in developing junior technicians' skills while supporting client onboarding processes
Key Responsibilities:
• Provide Level 1 and Level 2 phone support remotely
• Create and manage user access in Active Directory
• Monitor systems and maintain thorough incident documentation
• Diagnose hardware for desktops, laptops, and networks
• Assist with client technology-related decisions
Requirements:
• At least 2 years of IT support experience
• Knowledge of Microsoft network environments
• Familiarity with networking prot...