Job Details

The Senior IT Operations Analyst provides advanced technical support, maintenance, and leadership for business applications. This role involves troubleshooting complex issues, leading projects, mentoring junior analysts, and collaborating with development teams to implement enhancements. The ideal candidate will have extensive experience in application support, strong analytical skills, and a commitment to delivering excellent user support.

Essential Duties and Responsibilities

• Advanced Application Support: Provide high-level support for business applications, addressing complex user queries and resolving technical issues promptly.
• Troubleshooting and Problem Resolution: Diagnose and troubleshoot complex application problems, working with users and technical teams to identify root causes and implement effective solutions.
• Performance Monitoring and Optimization: Monitor application performance and system health, en...