IT Service Operations & Infrastructure Management (40%)

• Oversee and ensure the reliable operation and maintenance of all essential IT infrastructure for business operations, including local area networks (LAN), wireless networks, internet connectivity, servers, storage, backups, printing solutions, and security systems (e.g., anti-malware, firewalls).
• Lead and manage the provision of Level 1 and Level 2 technical support for system-related issues, user queries, and SAP support, ensuring timely resolution and a strong customer-focused approach.
• Supervise and execute the configuration, installation, and maintenance of IT equipment, including computers, peripherals, software, and mobile devices, ensuring adherence to company standards.
• Manage hardware and software inventory, including planning and executing hardware refresh cycles and optimizing asset lifecycle management.
• Develop, implement, and enforce IT operational reports,...