Position Overview
PRTR’s IT team is looking for an experienced IT Manager to join one of our international clients.
You’ll be expected to lead a regional team across ASEAN. Responsible for operational system availability and incident management. The ideal candidate will have a range of experience from the application, and infrastructure to end-user support, have strong management skills, and a high level of English proficiency.
Responsibilities
Leading, managing, and controlling the IT Service Desk team to ensure that the service and support tickets are appropriately managed.Establishing policies and procedures which ensure consistently high service performance, monitoring employee satisfaction, and feedback to develop improved processes. Responding to escalated incidents and requests answering user questions, receiving, documenting, and maintaining a record of reported issues in a service desk tracking database, follow-up as necessary.Supporti...