Role Purpose:
The Senior IT Infrastructure Specialist will serve as the primary technical lead for desktop and end-user infrastructure within the
Banking and Financial Services (BFS)
environment. You will be the single point of contact for rapid service restoration while proactively managing a diverse fleet of Windows and macOS devices. Key Responsibilities: Tier2.5 Infrastructure Support:
Provide advanced troubleshooting for complex user issues, triaging incidents across infrastructure, database, and application layers. Hybrid Device Management:
Manage and maintain the Desktop Standard Operating Environment (SOE) for both
Windows and macOS
fleets using enterprise-grade MDM solutions. Proactive System Monitoring:
Perform daily proactive health checks of the infrastructure and 40+ core business applications to prevent downtime. Migration & Project Leadership:
Lead and support critical IT projects, including large-scale OS migrations (e.g., Windows 10/11) and h...