Oversee work priorities to ensure assigned IT End-User Support activities and priorities are progressed within agreed service levels (Incidents, Changes and Service Requests).

Identify and exploit opportunities for automation and digitization of key processes and activities.

Manage the IT End-User Services Team.

Overseeing enterprise endpoint strategy:

Windows 10/11 lifecycle management

Image management and patching (SCCM/MECM/Intune)

Device compliance and governance

Manage mobile device ecosystem (MDM/MAM)

Strong understanding of: LAN/WAN, VPN, DNS, DHCP, Firewalls and proxy systems.

Ability to troubleshoot cross-domain issues (network + system + application)

Act as the Major Incident (MI) Manager in the event of any MI’s, ensuring appropriate resolver groups are engaged and informed (if requi...