Position Overview
Job Description
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Senior IT Engineer - T3As our Senior IT Engineer, you will be responsible for:
- Acting as an escalation point to 1st and 2nd line technicians.
- Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
- Maintaining a high degree of customer service for all IT Support queries and projects.
- Accurately updating /maintaining our ticketing system and striving to exceedSLAs.
- Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems.
- Liaising with third party softwarehardware providers to expedite prompt resolutions for clients.
- Provide guidance on cybersecurity and IT best practices.
- Effectively managing tickets & task thro...