The Senior IT End-User Support Specialist plays a critical role in ensuring the delivery of high-quality, on‑site IT support across regional Lucy Group functions. This role leads local IT support operations, managing other on‑site specialists and acting as the primary escalation point for technical issues. By driving continuous improvement, user satisfaction, and operational excellence, the role contributes directly to Lucy Group’s digital enablement strategy. It ensures that end users can fully leverage available technologies, enhancing productivity and business value.

Operating within the Group Information Services function, the Senior IT End-User Support Specialist leads local support efforts and collaborates globally with peers across multiple countries. The role manages all local support staff, coordinates with cross‑functional teams, and supports strategic initiatives including digital transformation and cyber resilience. It is e...