Job Description

Working closely with ISS Account Management, which holds overall commercial and contractual accountability, the role acts as IT’s primary interface into the wider organisation. You will engage with senior public sector customers and large systems integrator partners, providing IT leadership, assurance and insight, while ensuring that immediate operational pressures do not undermine long‑term service integrity, compliance and sustainability.

Key Responsibilities

Act as IT’s senior point of coordination for the account across internal delivery teams, operational units, and Account Management.

Translate customer and account objectives into a clear and prioritised IT demand roadmap.

Establish and lead governance forums that support high-quality, evidence-based decision-making.

Lead the analysis of options, risks, dependencies, and impacts to support senior stakeholder decision-making.

Engage with sen...