KEY RESPONSIBILITIES

1. End-to-end IT support across multiple care and retirement sites
2. Hands-on troubleshooting of hardware, software, networks, and user issues
3. Management of third-party vendors (ISPs, Microsoft licensing, service providers)
4. Microsoft 365 administration and licensing management
5. Advising senior management on IT needs, risks, and improvements
6. On-site support across locations as required

REQUIREMENTS

1. Grade 12
2. Tertiary qualification in IT (Diploma/Degree or equivalent)
3. 3+ years experience in a similar role
4. Has a good working history of IT and strong foundational knowledge
5. Proven experience in IT support / IT administration
6. Strong Microsoft 365 and Windows environment experience
7. Comfortable engaging with senior leadership and non-technical users
8. High EQ, patient, approachable, and service-oriented
9. Mobile, adaptabl...