Job Title: Data Center Support Engineer (Dell GPU Infrastructure)

Duration: 1 month

Location: Onsite - Santa Clara CA



Description:



Must have skills Dell XE Server, understands Dell Support process and troubleshooting

Nice to have skills (if any) Performance evaluation





" NVIDIA thermal issue.... Taxing the GPU over a year or 2 at a high peg rate. (known issue to Dell under NDA between NVIDIA and Dell)

o Then tanks the GPU at 50% to spread the workload - Ends up degrating

" Zoom has 15 down for 5 weeks (inc. this week)

o Our Support has been very slow - "Massive backlog because of known issue "

o CoreWeave / Meta are front runner for supply - Causing issues for others than need parts

" Taking hours to get logs from the data centers - Using a lot of Zoom FTE times

o Dell then takes 2 weeks to get parts...