Description:

Perform installation and re-configuration of server hardware components for Re-deployment in customer's Datacenters.

• Assist with troubleshooting issues for servers located in that particular data center.

• Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a WebEx with support.

• Install, update, maintain and utilize the Dell EMC systems management tools (OpenManage Enterprise, SupportAssist & TechDirect)

• Participate in monthly Service Delivery Review meetings conducted by Dell TSM.

• Establish regular monthly cadence meetings with Dell Sales and pre-sales teams to ensure SOW and customer expectations are being met

• Provide Proactive and reactive support to Customer's environment.

• Work closely with the Service Account Manager and Customer to quickly resolve any issues.

• P...