**About this role:**

Wells Fargo is seeking a Senior HR Service Delivery Consultant to drive operational excellence within Employee Care (EC) and broader HR Service Delivery. This highly visible individual contributor role blends strategy, operations, and transformation, serving as a key connector between frontline service delivery, technology, and leadership priorities.

This position operates as a single point of accountability for call center and case management effectiveness, ensuring consistency, quality, and continuous improvement across global HR shared services. The role will play a critical part in advancing our service model, improving employee experience, and enabling scalable solutions through process optimization and AI.

**In this role, you will:**

+ Lead or participate in moderately complex initiatives across HR service delivery, with a strong focus on Employee Care, case management, and shared services operations
+ Act as the central...