**Job Description:**

As a key member of the myHR Tier 2 support team, you will be responsible for managing, analyzing, and resolving complex HR inquiries related to policies, processes, and systems—including areas such as leave management, the employee lifecycle, and Workday transactions. Acting as a trusted point of contact, you will support employees and managers across all levels of the organization, collaborating with cross-functional partners such as Payroll, Talent Management, Talent Acquisition, Global Systems, and Compensation & Benefits to deliver timely and effective solutions.

**Key Responsibilities & Accountabilities**

+ Serve as a subject matter expert in troubleshooting Workday transactions and providing resolution support to employees and managers.
+ Escalate cases requiring specialized expertise to relevant teams (e.g., Payroll, Global Systems, Reporting), ensuring thorough follow-up and resolution.
+ Lead and contribute to projects and ...