The Senior Help Desk Technician at Surepoint Medical Centers provides advanced technical support for hardware, software, and network-related issues while delivering exceptional customer service to end users. This role serves as an escalation point for complex technical problems, mentors junior support staff, and helps maintain reliable IT systems and operations across the organization.

What you'll do:

Technical Support

• Provide Tier 2 and Tier 3 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot and resolve hardware, software, network, and application issues.
• Manage and support Microsoft Windows, Microsoft 365, and Active Directory environments.
• Perform system installations, upgrades, patches, and maintenance.
• Support VPN, remote access, and cybersecurity-related issues.

Incident & Service Ma...