Position Overview
Description
POSITION SUMMARY
Our innovative company is looking to fill the role of Senior Service Desk Associate. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all the qualifications but have sufficient experience and talent.
ESSENTIAL JOB FUNCTIONS:
Act as a Senior Service Desk Associate of the Global Service Desk as part of Infrastructure Managed Services. Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.Willingness to work in all different shifts of a 24x7 support organization.Assist users with PC hardware, software, printer, or other IT-related issues.Prioritize incidents and service requests according to defined processes to meet defined SLAs.Serves a...