Acts as the bridge between business strategy and technology delivery. Translates stakeholder needs into functional specifications, maps business processes, and supports solution design through deployment. Provides first-level functional support by reviewing user-reported issues, validating root causes, and coordinating resolution with technical teams to ensure smooth operations.

Key Responsibilities

• Collaborate with business units to gather, analyze, and document functional requirements.
• Conduct gap analysis and propose scalable, cost‑effective and fit‑for‑purpose solutions aligned with organizational goals and regulatory requirements.
• Work closely with developers, testers and DevOps during design, development and UAT, and rollout phases to ensure solution alignment with business goals.
• Oversee QA activities and support deployment readiness across environments.
• Provide clear, timely reporting to stakeholders and seni...