Job Description
At Nordstrom, we're shaping the future of retail through technology. Our culture thrives on curiosity and collaboration. The Nordstrom Digital Servicing Platform (DSP) team is seeking an Engineer to help build Digital Servicing and AI automation solutions. This team is central to Nordstrom's Customer and Servicing strategies, aiming to deliver the legendary service our customers expect from our stores through our Digital Servicing experiences.


As a Senior Software Engineer on the DSP team, you will play a pivotal role in designing, building, and supporting the platforms that power how our Care agents and customers interact every day — from the agent desktop tools that handle millions of customer conversations each year to the AI-driven self-service experiences that resolve routine requests so our Care team can focus on what matters most. You'll work end to end across Web UIs, APIs, and event-driven services, partnering closely with peer engineers, prod...