Join our team and contribute to our mission of ensuring secure payment transactions for our clients. This position will play a crucial role in identifying, preventing, and mitigating fraudulent activities to protect our clients and maintain a trustworthy payment environment. This role will oversee our Fraud, Risk, and Payment team and closely collaborate with other internal stakeholders including Product, VIP, and Customer Support to implement effective fraud prevention strategies.

Responsibilities

• Coordinate shift priorities and task allocation to manage queues and SLAs effectively.
• Manage escalations from the team about payments, risk, KYC, chargeback and provide proactive feedback and guidance for effective and timely resolution.
• Escalate analyzed cases and make recommendations to senior management for review/approval.
• Analyze payment data and transaction patterns to identify potentially fraudulent activities or suspicious ...