Vendor Performance Management: Manage vendor performance to maintain high fulfillment rate on headcount requests.
Vendor Compliance & SLA Monitoring: Ensure vendors supply capacity as per agreed specifications. Monitor compliance, quality, and productivity issues; make adjustments where necessary.
Fulfillment Planning & Strategy: Design vendor model based on request from operations, balancing cost, flexibility, and workforce commitment. Continuously assess volume trends and adjust fulfillment strategy accordingly.
Stakeholder Management: Collaborate closely with the Operations team to manage headcount planning and allocation, identify potential capacity constraints.
Data Analysis & Reporting: Analyze performance data. Identify and implement innovative solutions to improve capacity planning and resource allocation.
Operations Efficiency: Continuously evaluate and optimize Standard Operating Procedure (SOP)...