About the job Senior Family Engagement Officer

Job Description

1. People Management

• No direct supervisory responsibility however there may be a requirement to assist in induction and training of peers and new employees.

2. Customer Management

• To demonstrate understanding of the Councils Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of putting our residents first.

3. Operational Service Delivery

• To engage families at the point of entry to the service by providing an environment where families feel welcome and supported, and to forge strong working relationships with the families.
• To manage the reception area, greeting all visitors warmly and ensuring it remains a welcoming, clean and pleasant environment and ensuring that safety checks and procedures are implemented and advised to visitors to the centre.