Brief Summary
Join our dynamic team as an Operations Support Executive, where you will play a vital role in enhancing user experience by addressing Level 2 support tickets and ensuring seamless operations across platforms. This position is perfect for those passionate about problem-solving and teamwork. Responsibilities
Manage and resolve Level 2 support tickets escalated from Level 1 support within defined service level agreements (SLAs). Perform root cause analysis for recurring or complex issues related to web and mobile applications. Troubleshoot across various modules, including bookings, payments, access control, and notifications. Validate fixes prior to ticket closure and ensure thorough documentation of resolutions. Support incident triage during service disruptions and work collaboratively with multiple internal teams to resolve issues. Identify and recommend preventive measures for recurring problems and assist in post-incident reviews. Conduct operational tasks such a...