Facilities & Maintenance

Conducts daily inspections of rooms, common areas, and facilities; ensures defects are promptly rectified. Manages repair and maintenance works, cleaning, pest control, and landscaping services. Coordinates security and safety matters with service providers and ensures readiness of rooms/assets. Monitors contractor performance and escalates issues to Dormitory Manager where required.

Resident Engagement & Welfare

Manages resident check‑in/check‑out, room allocations, and occupancy records. Handles resident grievances, complaints, and welfare concerns in a timely and professional manner. Supports health, hygiene, and welfare initiatives such as medical alerts, engagement programmes, and events. Conducts onboarding/orientation sessions to ensure residents understand dormitory rules and procedures.

Compliance, Reporting & Administration

Coordinates SHERP reporting and submissions to relevant authorities. Prepares week...