Responsible for the day‑to‑day operations at Trade Operations including supervision of all service personnel, operational efficiency and productivity as well as ensuring service quality standards in the bank are met in line with the Bank’s strategic objectives. Supports the bank in assisting to drive revenue growth.

Responsibilities

• Implementing and executing bank’s new enhancement
• For centralization of Trade Windows process – planning, developing and revising the process flow
• Supporting other department processing of exceptional handling
• User Acceptance Testing (UAT)
• Service Quality and Relationship Management
• Managing Trade Operations service quality and taking required actions to manage service standards within the target set for areas such as turnaround time, error corrections and complaints, etc.
• To maintain a good level of customer service in Trade Operations by:
• Resolving all serv...