Overview

The
Senior Executive, Service Operations is responsible for supporting
operational efficiency, driving service performance improvements,
and enhancing customer satisfaction across all branches nationwide.
This role involves data analysis, cross-functional collaboration,
and direct support for Voice of Customer (VOC) management and
service operations initiatives.

Key
Responsibilities

1. Data
   Analysis & Strategic
   Planning

class=ql-indent-1>Collect, analyze, and interpret operational
and service performance data to identify trends, gaps, and
improvement opportunities.class=ql-indent-1>Prepare reports and dashboards to support
decision-making and performance monitoring.class=ql-indent-1>Provide insights and recommendations to
improve operational efficiency and overall customer
experience.

1. Cross-Functional