Job Summary

The CX Analytics & Process Improvement team is entrusted with the responsibility to work collaboratively with all operational and support businesses to continuously make improvements in Service & Processes. This is achieved through a razor-sharp focus on the Marina Bay Sands Service & Productivity Roadmap. The roadmap comprises of creating baseline measurements, pioneering Data Analytics use cases, incubating Innovative Technology and engaging everyone through Stakeholder Engagement.

We are seeking an energetic and forward-looking team player who is responsible for designing and developing workshops/program to drive process improvement initiatives arising out of these workshops and based on ad-hoc management requests. The ideal candidate will play a pivotal role in leading, coaching and supporting the team in navigating through the continuous improvement initiatives, to achieve service excellence and process improvements

Jo...