Job Description

The Senior Executive – Call Centre will be responsible for supporting the efficient operation of the call centre and contributing to the execution of business strategies aimed at enhancing customer acquisition, service quality, and overall retention. The incumbent will be required to uphold operational excellence, ensure service consistency, and provide supervisory support to maintain a productive and professional work environment.

Key Responsibilities

• Contribute to the enhancement of customer acquisition and retention initiatives to support business objectives within a competitive market landscape.
• Support and execute management’s strategic plans to drive continuous business growth and operational efficiency.
• Monitor, review, and recommend improvements to business processes and system functionalities to ensure effective operations and improved team productivity.
• Provide coaching, guidance, and perfor...