Key responsibilities:

Closely working with business SPOCs from different departments/regions (like Customer Centricity, Sales) for executing business needs

Having good understanding of CRM system s fundamentals ; Lead the development of a CRM and other application(s) framework and related artefacts, governance, and process

Provides subject matter expertise and a high level of internal consulting support on the analysis, design, programming, debugging, modification, and maintenance of software enhancements and/or new products

Interact with users to define system requirements and/or necessary modifications.

Manage a team of new and experienced support staff, technical vendor and developers in an agile approach methodology to delivering defect resoluti...