[What the role is]

Quality & Service Management (QSM) Office is a team within Enterprise Experience & Planning Group (EEPG), serving as the centralised office for managing public touchpoints, establishing service standards and transforming service delivery across EnterpriseSG’s public channels.

QSM Office manages several public touchpoints, namely EnterpriseSG’s QSM hotline, written enquiry channels, chatbot, reception and Statlink Portal.

QSM Office is responsible for the in-take, triage, and resolution of public enquiries on programmes and assistance offered by EnterpriseSG. The Team works closely with divisions board-wide to uphold service standards and improve service quality to enterprises through enhancements of programmes, processes, public communications and officer service delivery competencies.

[What you will be working on]

The role entails performing below responsibilities:

• Represent Enterprise Sing...