About FWD Group (1828.HK) is a pan‑Asian life and health insurance business that serves approximately 34million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer‑led and tech‑enabled approach aims to deliver innovative propositions, easy‑to‑understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest‑growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

Purpose

The Senior Executive Customer Service role is responsible for handling all customer enquiries and service requests across different communication channels (phone, e‑mail, web chat, social media and walk‑in service counter). In addition to enquiries handling, this role also supports escalation, handling of feedback/complaints and assists the managers with team briefing, scheduling...