Job Descriptions
Attend to and resolve inquiries from customers (internal & external) and intermediaries via Customer Service Hotline.
Deliver efficient and professional service, adhering to the department’s high service standards.
Provide first-contact resolution to customer complaints and escalations in a timely manner.
Ensure customer satisfaction by utilizing soft skills in call handling and providing accurate information or solutions.
Demonstrate a strong commitment to teamwork and customer service.
Follow through on all open cases, ensuring timely resolution and regular updates to customers on progress.
Track and report call performance data for management analysis. Job Requirements
Diploma or equivalent qualification.
Strong communication and interpersonal skills, with the ability to listen and respond effectively to customer needs.
Preferably candidate with 2 years of contact center or customer service experience, preferably in Financial Institutio...