Position Overview
Internal Job Description
Job duties:-
Investigate, manage, and resolve complaint cases receive from service centre and contact centreDetailed fact findings through different system, for instance, IVRS/call & visit recording/case management/imaging/MPF administration systemPrepare complaint report with finding and understanding of complaint root cause and evidenceSuggest solutions, remedial and preventive measuresDirect communicate with complainants on complaint status updates, resolutions, and proposal to close complaint cases Job requirements:-
University degree holder1 year or above experience in MPF and Pension experienceWith at least 1 year of experience in MPF complaint investigationFamiliar with MPFA Regulatory and MPF administration processesExcellent English writing skills and reportingSelf-initiative, independent wit...