Responsibilities Stakeholder Engagement
Serve as the primary liaison between business stakeholders and technical teams
Gather, analyze, and document requirements for system changes, enhancements, and integrations
Maintain documentation (runbooks, SOPs)
Communicate technical issues, root causes, and resolutions in clear, non-technical language
Application Maintenance & Support
Oversee day-to-day maintenance of web applications, APIs, Windows services, and microservices
Coordinate bug triage, issue resolution, and system monitoring
Ensure applications remain stable, secure, and performant
Lead and manage application and support team
Handle incident, problem, and change management processes
Workflow & Integration Management
Understand complex workflows and system integrations, including field-end device interactions
Collaborate with cross-functional teams to ensure seamless integration across platforms
Database Oversight
Work with MSSQL Server ...