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The Senior Executive / Assistant Manager, Front End & Acquiring Chargeback is responsible for managing and resolving chargeback cases related to merchant acquiring and front-end disputes, ensuring adherence to established performance standards. The successful candidate will be responsible for investigating, analyzing, and processing chargebacks in compliance with credit and debit card guidelines and rules, minimizing financial losses for the organization and maintaining positive relationships with merchants and relevant stakeholders. 

This role reports to the Head of Retails Operations (Card Operations) 

Job Responsibilities