Position Summary

The Senior Executive – Supplier Relations & Operations plays a pivotal role in managing airline and

supplier partnerships, ensuring seamless financial operations, and supporting Customer Service and

AFF teams with timely resolution of queries and escalations. This role sits at the intersection of

operations, finance coordination, and partner management within a fast-paced travel ecosystem.

Key Responsibilities

1. Customer Support & Escalation Management

• Resolve operational issues end-to-end

• Coordinate with Airlines & Suppliers for refunds and handle operational escalation queries.

• Manage airline escalations by liaising between the airline and Customer Service teams.

• Handle IROP (Irregular Operations) and technology-related issues in coordination with airlines

and Customer Service Teams.

• Share feedback and updates between airline and Customer Service ...