Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.

Train colleagues to make sure they deliver with compliance and to the standards we expect.

Drive a great working environment for teams to thrive - linking up departments to create sense of one team.

Promote teamwork and quality service through daily communication and coordination with other departments.

Recommend or initiate any HR related actions where needed.

Interact with outside contacts: guests, vendors, and other contacts as needed.

Guest Experience

Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.

Build long term relationship with planners and hosts to increase loyalty to the...