Accenture Southeast Asia in Kuala Lumpur is seeking an Escalations Management Senior Analyst focused on ensuring customer support excellence. This role requires end-to-end management of escalated issues, effective communication in Mandarin and English, and a background in customer support or case management. The ideal candidate has 1-3 years of relevant experience and must possess a bachelor's degree. Responsibilities include root cause analysis, stakeholder updates, and maintaining high standards of customer service.
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