Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you.

Provide 1st and 2ndlevel IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.

Troubleshooting and resolving single customer issues with Windows

Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.

Using remote administration tools to resolve issues on desktops, laptops, and printers.

Update policies, procedure, and documentation relevant to project or operation

Ensure compliance with standards, policies, and processes

Ensure all Asset and Inventory up to date and accurate in system

Follow KPI defined by company and team leader

Job requirements:

A Minimum of 3 years of desk side work experience in large enterprise companies

A minimum Dipl...