- 1 year contract
- Ang Mo Kio
- Mon to Fri: 8.30am to 6pm
- Up to $7,000

Responsibilities

• Providing normal business hours service support and on standby 24x7 for Incident calls or escalation calls.
• Reviewing, assigning, and supervising all support teams on their roles and responsibilities and align to Authority’s expectation and standards.
• Managing, supervising and improving the workflow and throughput for Data Center operations where necessary.
• Managing/supervising incidents related to the M&E Facility and/or Cloud Operations.
• Reviewing Data Centre IT infrastructure process such as Asset Management, Capacity Management, Configuration Management, Service Fulfilment management, Change management and get endorsement from Authority to implement or update any policy/process/forms of the Data Center.
• Managing and monitoring vendor performance management according to KPI/SLAs for break fix/maintenanc...