Mandatory Skill::
CA UIM (Unified Infrastructure Management)
– Minimum 2–3 years of hands-on experience managing and supporting the product.
Key Responsibilities:: 1. Incident & Problem Management Troubleshoot and resolve L2 production incidents within defined SLA timelines. Perform root cause analysis (RCA) for recurring issues and implement preventive measures. Coordinate with L3 support teams, vendors, and application teams for complex issue resolution. Ensure timely incident tracking, updates, and closure. 2. Middleware Support Support, monitor, and maintain middleware platforms including
IBM API Connect (APIC), WebSphere, and IBM Integration Bus/App Connect Enterprise (IIB/ACE)
environments. Diagnose and resolve API failures, integration issues, and application errors. Ensure system performance, stability, and high availability of middleware environments. 3. Batch Processing Support (CA Automic) Monitor batch jobs, workflows, and schedules using
CA Automic
. T...