PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Act as a point of escalation within the EUC for more complex or in-depth issues


• Perform the role of a Problem Analyst in the SES Problem Management process for problems requiring the analysis of the ServiceDesk


• Take on role of Incident Manager when required or directed by management


• Act as a point of contact between the EUC and the Digital Workplace team for in-depth understanding...