Senior Engineer – Amazon Connect/Telephony (Hybrid) – Hyderabad, Buenos Aires, Belgrade

Reporting to the Engineering Lead, you will serve as a builder and technical owner for our Amazon Connect telephony platform. Your primary focus will be designing and developing scalable IVR systems, automation frameworks, and integrations that power our contact center.

Job Responsibilities

• Design and build scalable IVR systems and call routing logic in Amazon Connect.
• Develop backend services using Lambda, APIs, and data storage solutions such as DynamoDB.
• Create automation frameworks for telephony workflows, including dynamic routing, system-triggered actions, and configuration management.
• Build reusable components and patterns to standardize development across the platform.
• Design and implement integrations between Amazon Connect and Salesforce Service Cloud.
• Build and enhance custom Contact Control ...