Intertec Softwares is seeking a desktop support expert responsible for providing Tier II technical support. The role requires strong troubleshooting skills and technical knowledge of hardware, software, and network infrastructure. Responsibilities include resolving escalation tickets, managing the Desktop Support Team, and collaborating with other IT professionals to improve processes and customer satisfaction. The ideal candidate will hold a Bachelor's degree in IT and have experience with ticketing systems. Strong communication and technical skills are essential for success in this fast-paced environment.
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