Senior Director, Product Management, Customer Success

Location: Santa Clara, CA

As Senior Director of Product Management for Customer Success, you will lead a global team of Technical Product Managers (TPMs) responsible for the platform, tools, and technologies that power ServiceNow's post-sale fulfillment experience. You will drive the strategy for a single pane of action — consolidating fragmented tooling into one unified platform that gives every agent, from Customer Success Managers to Renewal Managers, a real-time view of the customer with AI-surfaced insights and next-best actions at the moment of engagement. As the product and technology partner to the Customer Success organization, you will be involved in all technology decisions for the organization and as customer zero — partner directly with Servicenow core platform leaders to shape and accelerate new innovation.

You will bring deep technica...