At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

**Job Description**

Customer Experience Lead for Business Banking (BB) and Merchant & Payment Solutions (MPS) is a senior leader responsible for shaping, driving, and operationalizing end-to-end customer experience strategies across two critical business lines.

This role operates at the intersection of customer, product, operations, and strategy—ensuring that customer experience priorities translate into measurable improvement...