Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human‑centric and visual methods
Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions
Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud‑based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)
Identify and adopt the appropriate development and delivery approach (Outsourced, Co‑Sourced or In‑house development)
Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria
Ensure product readiness for smooth deployment, adoption and operations
Analyse impact of requested changes and propose improvements to continuously address changing bus...