Description
The Support Analyst is responsible for delivering high quality technical support to employees, executives, and board members. This role ensures the seamless operation, maintenance, and reliability of end user technologies including devices, collaboration tools, conferencing environments, and secure remote access. The analyst provides both day to day operational support and elevated white glove service as needed, ensuring an excellent technology experience for all users while upholding professionalism and confidentiality.
PRIMARY RESPONSIBILITIES
• Provide high quality technical support to all employees, with elevated white glove service for executives and VIPs when required.
• Deliver on site and remote assistance for hardware, software, collaboration platforms, and secure connectivity.
• Educate and guide users on technology tools, best practices, and emerging features.
• Support and maintain modern conference rooms, Teams Rooms, and AV environments.
•...