Job Summary

The Senior Desktop Support Specialist will serve as the primary Level 2 (L2) Desktop Support resource for an assigned client, acting as the single point of contact for end-user support activities. This role will work closely with the client’s Director of IT, owning desktop support operations with a high level of autonomy and accountability.

The position is responsible for the installation, diagnosis, repair, maintenance, and upgrade of computer hardware, software, peripherals, and equipment. The Senior Desktop Support Specialist will also provide escalation support, manage endpoint environments, and ensure high service quality and user satisfaction in a mixed Windows and Mac environment.

Responsibilities

• Act as the primary and single point of contact for desktop and end-user support for the assigned client.

• Provide L2 support for desktops, laptops, mobile devices, printers, and peripherals.