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Job Title: Desktop Support Engineer (L2)

Role Summary
The Deskside Support Engineer provides hands-on, customer-facing technical support to
enterprise end-users. This role covers hardware and software troubleshooting, device lifecycle
management, OS imaging, application deployments, access provisioning, and network
connectivity support. The engineer works closely with Service Desk, Infrastructure, Security,
and Workplace teams to ensure stable, secure, and performant end-user computing
environments.

Key Responsibilities