We are looking for an IT Desktop Analyst for one of our clients in the commodities sector, and your scope is as follows:

• Respond to all issues making sure they are progressed effectively within any defined service levels
• To provide 1st, 2nd and 3rd line support at the required service levels for all IT solutions that are hosted or managed by external vendor with the technical support strategy covering all in‑house and vendor‑purchased systems in use by the business
• Take ownership and deliver on key projects across the team to ensure continual improvement of service provided
• Constantly providing updates to the knowledge base and documenting new processes
• Work with other internal support groups and vendors of 3rd party systems in order to resolve issues with the implementation or operation of systems and services
• Monitoring business‑critical processes and systems
• Where projects ar...